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Last evening, I was in the market for a smartphone, but a Tracfone. You know the deal, no contract, add minutes on the fly etc. I told OMWC I’d be right back for dinner, I just had to do a quick errand. I drove the two miles to the local Big Box store.
I ventured to the back of the store to the electronics department, where I saw no phones. A young woman asked if she could help me, and I told her what I needed. She helpfully summoned an elderly gentleman working on the photo processor innards. I’ll call him “Mike”…mostly because that was his name.
MIKE: Well, they moved all the phones to the front of the store, you know where the bank and eye place are. In the Wireless Center. We are a Full Service Wireless Center.
SP: Oh, thanks, I can find it.
MIKE: No, I’ll walk up with you and make sure you find it. I’m really supposed to be working there anyway.
SP: Thank you, that’s very helpful.
MIKE: I’m happy to help! It’s my job.
SP: Well, thank you. So let me tell you what I need. A smartphone, but it needs to be a Tracfone, because I don’t want a monthly contract.
MIKE: Well, they aren’t the best phones or service. Here, let me show you these other ones over here. They’re better. Of course, they have a $35 a month charge.
SP: No, thanks, really, I just need a Tracfone with no contract. I don’t even really care what kind of smartphone it is.
MIKE: Well, let me show you all the Tracfones we have in stock. How much do you want to spend? And you know you need a card with minutes for these, right?
SP: Yes, but, really any of those will do. Let’s go with this cheapish LG model. *surreptitiously checks time*
MIKE: You know that’s not an iPhone, right? Now how much minutes do you want?
SP: How MANY minutes do I want? Let’s start with this one. *grabs 120 minute card from rack*
MIKE: Well, now, Miss, that’s not the card that belongs there. That’s supposed to be the 200 minute rack. So, do you want the 120 minutes or the 200 minutes?
SP: Whichever is cheaper. I can add more later on.
MIKE: Well, you can, but you’d hate to be stranded someplace with no service. If you can afford it, I really say, go with the 200.
SP: OK! That’s great. Thanks! That’s very helpful.
MIKE: I’m happy to help! It’s my job! Let’s go over and get this checked out for you…. well, shoot, these keys don’t open this register.
SP: *looks around, sees only one register*
MIKE: Well, shoot, yes, it does I had it in upside down. Now here you go…Oh, wait, you want to pay with cash? Hmm. Let me see where to enter that. Here we go. So, let’s see…your change is…wait, do you want the 2 year warranty?
SP: No, thanks, really, I don’t need a warranty, the phone is only $30.
MIKE: Well, the warranty covers pretty much everything that could go wrong, except maybe dropping it in the…well, you know. And it’s only $9!
SP: No. Thanks. Really. I don’t need a warranty. *checks watch a little more obviously*
MIKE: OK, now here’s your change…I’m going to give you $12…and a bunch of coins. Maybe a few dimes. Do you mind dimes? I hate to give you a handful of coins like that. Well, here you go. Now wait, I need to activate that for you and put all this stuff in.
SP: I can activate it online, no problem. I’m a computer geek. It’s no trouble at all.
MIKE: No, no, I am supposed to help do it. We are a Full Service Wireless Center. I’m happy to help! Here, now come over here and sit down.
SP: *glances at watch wistfully and thinks about food*
MIKE: Oh, darnit, I don’t know where Andy put the Laminated Card with the instructions. *rummages in drawer* Nope, not that one. Now I wonder where it could have got to… maybe over in that desk. No, you sit still, I’ll be right back to help you.
*Two Young Guys walk in*
MIKE: Now, are you guys in a big hurry? I need to help this young lady first, then I can help you.
TYG: Uh, how long do you think it will be?
SP: Oh, go ahead and help them. I’m not going anywhere anytime soon. *resigned sigh*
TYG: We need to pay our Straight Talk bill.
MIKE: Oh, I don’t think I can do that here. I’d sure like to help, but no, I know I can’t do that.
TYG: We always pay it here.
MIKE: Oh. Well…is it due today or can you come back tomorrow when the other guy is here to help you?
TYG: Yeah, thanks, that’s probably a better idea. *pitying look thrown at SP and sound of running feet as they haul ass out of the Full Service Wireless Center*
MIKE: Now, where were we?
SP: Looking for the Laminated Card with the activation instructions.
MIKE: Oh! It was right here in this drawer marked Instructions all the time. Now let’s sit down and take a look. *sits down, opens package, inserts battery and powers it up* I hope it turns on, they don’t charge these things, you know.
*goes through the entire activation process in only about 20 minutes*
MIKE: There! It’s all set! Let’s test it! *Speaks into phone* Google! What’s the weather at my location?
GOOGLE: Something went wrong. Please try again.
MIKE: *Shouts into phone* GOOOOOOGLE! W H A T ‘S T H E W E A TH ER at my L O C A T I O N??!!!
GOOGLE: Something went wrong. Please try again.
SP: Really, I’m great at this stuff, maybe I should take a look at the settings.
MIKE: Well, it’s my job to help you. I know, I’ll read the characters from the Laminated Card and you can check what I put in. Active network is http://
SP: Oh! I see the trouble. You left out the colon.
MIKE: I didn’t see a colon on the keyboard, so I skipped it.
SP: Well, look! It’s working great now. I gotta run. Thanks so much for all your help!
MIKE: Oh, let me repackage that for you and put it in a bag. No, no, it’s my job and it’s Store Policy, too.
SP: Well, thanks again! I need to go find the a/c filters and get home for dinner. Really, thanks for all your help!
MIKE: Oh, here, I’ll walk you back to hardware and help you find them….
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